topic Data/mms in Get Support

Data/mms

Lana — Tue, 04 Jan 2022 20:47:50 GMT

Hello! Brand new to public mobile! Can't seem to get my data working. Is there anything I have to do to set up my phone?

NDesai — Wed, 28 Mar 2018 02:14:36 GMT

@Lana Make sure your APN settings are correct. Go to https://apn-canada.gishan.net/ and match the APN settings on your phone.

Korth — Wed, 28 Mar 2018 02:44:27 GMT

Also make sure your cellular data is enabled.

Text msgs and attachments do not consume any of your Data allocation (as measured on your billing), but they do still require Data to be active.

You may also need to restart your device before any changes to settings take effect.

Lana — Wed, 28 Mar 2018 12:12:45 GMT

Thanks so much!

Acekiller — Wed, 28 Mar 2018 15:51:32 GMT

some phones, like the LGs, need to do a factory reset before data would work.