topic Re: No SMS in Get Support

No SMS

davidshum818 — Mon, 08 Apr 2024 21:11:01 GMT

Just subscribed yesterday using sim card from Amazon.ca. Phone in & out and data are okay but cannot get or send messages including 6pin verification code from PM. Mine is a Samsung S22Ultra. Checked APN ok. On and off phone many times, toggle airplane mode many times. Swapped to an old Huawei P30 and same problem continues. Use my old Speakout Sim and works. So frustrated that PM cannot provide SMS service. Please help.

Re: No SMS

softech — Mon, 08 Apr 2024 17:59:21 GMT

@davidshum818 look like some system issue and you are not alone. But support can quickly fix that, you will just need to engage them by opening ticket

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: No SMS

Chalupa_Batman — Mon, 08 Apr 2024 18:00:30 GMT

Hey @davidshum818

There have been a lot of reports of texting not working for new customers. Not sure what the issues are. Hope this helps.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Created by Chalupa Batman

If you're still having issues, you can create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

Re: No SMS

davidshum818 — Wed, 10 Apr 2024 23:04:52 GMT

Hi Chalupa,

Thanks for your guides. A ticket was submitted and staff were very helpful to get the issue fixed.

Re: No SMS

davidshum818 — Wed, 10 Apr 2024 23:06:47 GMT

Thanks for your information and guides. Staff addressed to my ticket promptly and issue fixed.