topic Re: confirm identity ever safe in Get Support

confirm identity ever safe

C10B — Sun, 21 Apr 2024 14:29:20 GMT

2FA does not work,, it says it is sending code but I am not recieving it. Tried 20 times

Re: confirm identity ever safe

hairbag1 — Wed, 10 Apr 2024 21:45:39 GMT

@C10B

do you see an opportunity to have it sent to your email instead ?

Re: confirm identity ever safe

pmbc — Wed, 10 Apr 2024 21:51:33 GMT

@C10B Is this a new activation? Are you able to receive other SMS messages on your phone? Has this worked in the past? If you've been able to login before, you can click on the "Didn't get the code?" link and you should be able to have the code sent via email. If you haven't logged in before send via email option won't be available.

Re: confirm identity ever safe

C10B — Wed, 10 Apr 2024 22:43:55 GMT

Got it to work by putting in old Bell sim, but back on PM now , can make calls but not recieve

Re: confirm identity ever safe

pmbc — Wed, 10 Apr 2024 23:47:10 GMT

@C10B It sounds like the port hasn't fully completed. How long ago did you go through the port process? I will send you a PM will the number to contact the port team if necessary. I'd give it a bit more time if you just completed your port. If you're having trouble with imessage or facetime (iPhone), try to restart the network settings.

Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Apparently this is a known issue they're trying to resolve.

Re: confirm identity ever safe

C10B — Wed, 10 Apr 2024 23:54:43 GMT

Started porting at 4.20 pm It switched to my old number almost right away but the recieving text and calls still does not work,,, Imessage/ facetime is an internet program so it works fine