topic Re: Porting to another network in Get Support

Porting to another network

Tamtam1 — Wed, 10 Apr 2024 22:34:03 GMT

I need my account number in order to complete the porting of my number to Virgin mobile

Re: Porting to another network

pmbc — Wed, 10 Apr 2024 22:35:26 GMT

@Tamtam1 You can check this yourself. Log into your account, go to profile and it should show the account number there.

Re: Porting to another network

Sansan — Wed, 10 Apr 2024 22:36:18 GMT

Sign into Your Account and click on Profile. You will see it there hold your cursor over the 🖊 to see full number.

Re: Porting to another network

Tamtam1 — Wed, 10 Apr 2024 22:43:59 GMT

I’m not able to log into my account. Don’t remember what email was used

Re: Porting to another network

Sansan — Wed, 10 Apr 2024 23:00:29 GMT

You should have options.

If still doesn't work, use the bot and type agent or support.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

when porting make sure this account is not closed.

Re: Porting to another network

pmbc — Wed, 10 Apr 2024 23:41:53 GMT

@Tamtam1 If you don't know the email address you used you'll need to contact the CS Agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to assist you. They'll ask you some questions to verify you own the account. If you can't answer them, they won't be able to help you. For instance, you'll need to know your phone number, the PIN on your account, address on the account, etc. Good luck!