topic Re: Not getting password reset email in Get Support

Not getting password reset email

isaiahdunk34 — Tue, 04 Jan 2022 20:47:48 GMT

I forgot the password to my account, and after I put in my email address and security question, the site states that it will send me an email on resetting my password. I checked my email and junk and spam, but I did not receive any emails from Public Mobile. I verifyed that the email adress is correct, and the one used when I first set up the account.

Re: Not getting password reset email

NDesai — Wed, 28 Mar 2018 01:06:33 GMT

@isaiahdunk34 You will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Not getting password reset email

Mary_M — Wed, 28 Mar 2018 13:07:58 GMT

Good morning @isaiahdunk34,

thank you for reaching out to us !

Sorry to hear that you haven't been able to access your self-serve nor reset your password. This is a known issue but we can help you regain access in the meantime. Since I wasn't able to find any, can you please send us a private message?

Let's keep the conversation going,

Mary

Re: Not getting password reset email

mimmo — Wed, 28 Mar 2018 13:29:05 GMT

@Mary_M i believe this has been suggested before, but can you ask the higher ups to add some text to the for got password page saying, there are know issues with the password reset and it is being investigated. if you do not receive the reset email withon 10 minutes please contact the mod team via the community with this info x,y,z (and we will manually reset your password).

Re: Not getting password reset email

Mary_M — Wed, 28 Mar 2018 13:34:41 GMT

I definitely will pass this along @mimmo, I like the suggestion!

Mary