topic Re: CS response time in Get Support

CS response time

Rayzer — Wed, 10 Apr 2024 16:47:12 GMT

I have submitted tickets and PM's daily since last Thursday with no response at all. This is in regards to my sms texts not working since porting over from Virgin. Has anyone else had to wait this long?

Re: CS response time

hairbag1 — Wed, 10 Apr 2024 16:53:23 GMT

@Rayzer

for some reason not explained to us in the Community...it's been taking awhile for CSA response's. ~~What's the nature of your question~~...maybe we can help before CSA does. edited...I see it now, you have prob with sms after port.

Use this link to message them again...this time ask to have your issue escalated to a senior advisor.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CS response time

Rayzer — Wed, 10 Apr 2024 16:55:26 GMT

Should I put that request in the subject line ?

Re: CS response time

hairbag1 — Wed, 10 Apr 2024 16:58:22 GMT

@Rayzer wrote:
Should I put that request in the subject line ?

use 1 or 2 words to describe the nature of your message...ie; port issues, sms failure, etc. Give them as much account info as you can ie: acct #, ph #, name on acct, PM pin #.

Re: CS response time

Rayzer — Wed, 10 Apr 2024 17:03:51 GMT

Thanks. What do you mean by PM pin#?

Re: CS response time

AK32 — Wed, 10 Apr 2024 20:00:02 GMT

This happened to me before where i wasnt getting a response. After waiting a few days i sent a brand new message thread and they got back to me right away. If you've waited 2-3 days and havent heard back id suggest trying a new message thread here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CS response time

Rayzer — Wed, 10 Apr 2024 21:38:24 GMT

Finally got this resolved. Thank you.