topic Re: phone number transfer failed in Get Support

phone number transfer failed

Willys84 — Wed, 10 Apr 2024 19:36:05 GMT

my subscription acivated but my phone number did not transfer...how do i get that to go through?

Re: phone number transfer failed

hTideGnow — Wed, 10 Apr 2024 18:12:40 GMT

Did you get a text from the old carrier, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: phone number transfer failed

Willys84 — Wed, 10 Apr 2024 18:19:53 GMT

phone number not eligible for port

Re: phone number transfer failed

pmbc — Wed, 10 Apr 2024 18:51:33 GMT

@Willys84 What provider are you coming from? I believe Koodo prepaid has a different process where you need to contact PM to initiate.

Re: phone number transfer failed

Willys84 — Wed, 10 Apr 2024 19:06:57 GMT

Gone through the pouring steps and that all went through. I receive and make calls. Just iMessage and FaceTime show on my iPhone as activation unsuccessful

Re: phone number transfer failed

Willys84 — Wed, 10 Apr 2024 19:07:47 GMT

Transferring from bellMts

Re: phone number transfer failed

pmbc — Wed, 10 Apr 2024 19:10:43 GMT

@Willys84 if inbound/outbound calls are working but not imessage and facetime, try to restart your phone. If still not working, contact CS Agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 as I've read there's been some issues with SMS messaging with new activations.