topic Re: This sucks in Get Support

This sucks

Ab14 — Wed, 10 Apr 2024 21:03:21 GMT

I just transferred two phones from Rogers and cant get inbound sms mms nor 2FA no interc transactions. I try and file a ticket and the bots think they know everything. I am going to wait 3 hours and go back to Rogers

Re: This sucks

hTideGnow — Wed, 10 Apr 2024 15:47:42 GMT

HI @Ab14

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: This sucks

Ab14 — Wed, 10 Apr 2024 16:16:47 GMT

So far everything except sms 2fa interac transfers and mms not qorking inbound

Re: This sucks

David1090 — Wed, 10 Apr 2024 16:20:54 GMT

Hi , I ported into PM Friday. Still no luck with text messaging or a reply for my “service ticket” so I went back with Virgin yesterday (Tuesday). Went to a Bell / Virgin store to get it done. Bell and I were on the phone with Telus to try to get my number ported back with no luck. Telus owns PM but they can’t port for them and they won’t give a PM contract number. Long story short I don’t have my old number and have a new number. Been working contacts, bank logins, etc today. Oh, and of course canceled my Telus home services today too. A lesson learnt.

Re: This sucks

Ab14 — Wed, 10 Apr 2024 17:14:28 GMT

@David1090 and you are still on this community? Did telus piss you off that you decided to cancel home services? Thank you for your insight.

Re: This sucks

Ab14 — Wed, 10 Apr 2024 18:20:05 GMT

It worked. I put my old SIM card in again then took it our and put PM SIM card back in now its working