topic Re: Esim in Get Support

Esim

Eicooker — Wed, 10 Apr 2024 16:37:40 GMT

I just signed up to public mobile. During the the sign up phase I verified that my Samsung S20 would be compatible with an Esim. Once I downloaded the app it tells me it Is not compatible. Any avenue I have tried to get help do not work. Please help me.

Re: Esim

Handy1 — Wed, 10 Apr 2024 16:44:21 GMT

@Eicooker If chat bot not working for you you can use this direct link to contact support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim

Sansan — Wed, 10 Apr 2024 17:35:29 GMT

@EicookerSo I have same phone. I never looked into it, as I'm not interested in esim, but I was under the impression that this phone was not esim compatible?

If that is the case, you would need to purchase a physical SIM card. From the public mobile app, go to Account section and there should be an option to purchase sim card. Or you can call a local Telus/Koodo store to see if they have. Others have also used Amazon.