SMS is not working

Tmoenkyi — Wed, 10 Apr 2024 14:58:45 GMT

Hi, I set up my SIM card on April 4th and transferred my old number. Everything is working fine but the SMS. I am not receiving or able to send out any messages. It’s been almost a week and there has been no changes . I am able to also send iMessages but not SMS. I have unlimited call/ texts with data.

Re: SMS is not working

hTideGnow — Wed, 10 Apr 2024 14:59:18 GMT

HI @Tmoenkyi

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic SMS is not working in Get Support

SMS is not working

Re: SMS is not working