topic Plan change in Get Support

Plan change

Bart1963 — Tue, 04 Jan 2022 20:47:46 GMT

Tried changing my new plan to the unlimited ICanada calling...international text..6 gigs data on 3g......I chose everything right got a balance of 57 (which still had 20 on my account) so it billed my credit card 37 but gave me my old plan and a credit of 10

Re: did mod work today

Bart1963 — Tue, 27 Mar 2018 19:14:31 GMT

Getting very frustrated trying to contact a moderator. I Tried changing my new plan to the unlimited ICanada calling...international text..6 gigs data on 3g......I chose everything right got a balance of 57 (which still had 20 on my account) so it billed my credit card 37 but gave me my old plan and a credit of 10

Re: Plan change

will13am — Tue, 27 Mar 2018 20:19:35 GMT

@Bart1963, was this plan change bring made in a suspended account? If so, only the moderator team can process the change. In any event, you will need to contact the moderator team to change your own now without incurring double charge. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452