topic Re: Imessage in Get Support

Imessage

Dimples — Wed, 10 Apr 2024 07:52:08 GMT

Hello,

Imessages and Facetime only working with an email. I switched to Rogers’s and they’re waiting for you to send me the confirmation by text but my texts dont even come through?

please help as its two days that my phone does work

Re: Imessage

Handy1 — Wed, 10 Apr 2024 09:59:58 GMT

@Dimples pM .is having issues with sms and iMessages . pM is aware of the issue and working on a fix . Till then contact support and let them now your one of the affected ones

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Imessage

softech — Wed, 10 Apr 2024 10:35:52 GMT

@Dimples if you switched to Rogers, your text issue is unrelated with the recent text problem with nee subscribers

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive the Porting Authorization Text from shortcode 4799 or 4800

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )