topic Re: eSim Transfer in Get Support

eSim Transfer

V_X02 — Wed, 10 Apr 2024 04:39:41 GMT

Hello! I just would like to ask for the steps in transfering my eSim subscription into another device...

Re: eSim Transfer

Sansan — Wed, 10 Apr 2024 04:43:40 GMT

Sorry, not possible to transfer esim. You have to download public mobile app and purchase a new esim or a physical sim. Subscription and Add-ON tab.

Re: eSim Transfer

V_X02 — Wed, 10 Apr 2024 04:57:13 GMT

i scrolled through a someone else's post about this and a lot of them said the same thing you said... so i tried to follow it and it showed the same outcome as everyone else... no button to purchase new esim

Re: eSim Transfer

hairbag1 — Wed, 10 Apr 2024 05:00:15 GMT

@V_X02

using your new cellphone, download the free Public Mobile app and log in to your account, then you'll have to purchase a new esim.

That's the problem with esim vs hard sim....if you get a new phone, you need a new esim whereas hard sim can just be installed in new phone and you're good to go.

Re: eSim Transfer

V_X02 — Wed, 10 Apr 2024 05:05:13 GMT

sadly it doesn't show any button that allows me to purchase a new esim, i've searched online aswell as the app on my new device and it still doesn't have it 😞

Re: eSim Transfer

hairbag1 — Wed, 10 Apr 2024 05:12:52 GMT

@V_X02 wrote:
sadly it doesn't show any button that allows me to purchase a new esim, i've searched online aswell as the app on my new device and it still doesn't have it 😞

Log in to your PM account using the PM app on your new phone. Click Account (bottom of page); scroll down to Purchase Sim Card...then select either eSim ($5) or SIM Card ($10).

Re: eSim Transfer

V_X02 — Wed, 10 Apr 2024 05:19:28 GMT

thank you so much... you're literally my knight in shining armour!!! you're the best... ❤️

Re: eSim Transfer

V_X02 — Wed, 10 Apr 2024 05:29:43 GMT

umm... one last question... it's now showing 🚫 for the reception instead of 📶... what should i do now?