topic iPhone 11 pro in Get Support

iPhone 11 pro

Doc1 — Wed, 10 Apr 2024 02:37:20 GMT

iPhone 11 Pro not working with SIM card, no service, any help will be appreciated

Re: iPhone 11 pro

softech — Wed, 10 Apr 2024 02:40:24 GMT

@Doc1

physical or esim?

Reboot the phone first, click Reset all networks

if still error and if you are using physical sim, try it on another phone

Re: iPhone 11 pro

fixin1 — Wed, 10 Apr 2024 02:41:18 GMT

@Doc1 - Try resetting your network settings in Settings > General > Reset. You Will lose all saved Wi-Fi passwords & BlueTooth connections.

Also try rebooting your phone or try removing / re-inserting your SIM card.

It also may need provisioned so try putting the SIM card in a random phone.

If nothing - contact an agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: iPhone 11 pro

Doc1 — Wed, 10 Apr 2024 02:45:57 GMT

I have tried everything you mentioned but no success yet, my phone is not black listed, thanks

Re: iPhone 11 pro

softech — Wed, 10 Apr 2024 02:47:21 GMT

@Doc1

if you are sure you tried everything, then it could be a problem with sim provisioning. Support can reprovision and fix the problem.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: iPhone 11 pro

fixin1 — Wed, 10 Apr 2024 02:47:22 GMT

@Doc1 - I would recommend then to contact support with the link in the previous post.