topic Re: No internet connection in the US in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1180268#M818535 <P>So switching to lte and t mobile did the trick today - also have VoLTE on for talking so as far as I’m concerned you guys are very helpful and in the end support gave me the same information just took longer (which is fine). Cheers</P> Wed, 10 Apr 2024 02:29:05 GMT DAAMan 2024-04-10T02:29:05Z No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179451#M818116 <P>Hello All! I have an iPhone 12 Pro with a Canada US 75gb plan that works in the US but no Internet. It seems to connect for 1 second and then stops connecting in a constant loop. I could never connect properly plus the GPS for driving doesn’t work. I see the carrier and has full bars with 5g indicator. What is wrong and how do I fix this? Thanks&nbsp;</P> Tue, 09 Apr 2024 02:14:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179451#M818116 OnSale 2024-04-09T02:14:54Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179453#M818117 <P>Turn off 5g. Connect manually. If possible, put your phone to 4G/LTE and connect to T-Mobile or AT&amp;T.&nbsp; &nbsp;</P><P>If calls don't work, put your phone to 2G and connect to T-Mobile.&nbsp; Turn on data roaming.</P> Tue, 09 Apr 2024 02:18:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179453#M818117 Sansan 2024-04-09T02:18:16Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179454#M818118 <P>Got the same phone and problem right now - will try the 4g trick I see there but seems kind of a work around</P> Tue, 09 Apr 2024 02:20:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179454#M818118 DAAMan 2024-04-09T02:20:14Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179455#M818119 <P>I was connected to AT&amp;T because I could see it and the calls seemed to work. I don’t know if I could select 4g on the iPhone but I did get LTE sometimes.</P> Tue, 09 Apr 2024 02:22:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179455#M818119 OnSale 2024-04-09T02:22:39Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179457#M818121 <P>There ain’t no 4 g option - it’s lte and 3 g - I will wait and see what else could work</P> Tue, 09 Apr 2024 02:24:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179457#M818121 DAAMan 2024-04-09T02:24:01Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179458#M818122 <P>Might have to restart phone.</P> Tue, 09 Apr 2024 02:28:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179458#M818122 Sansan 2024-04-09T02:28:39Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179459#M818123 <P>Where on the phone do you charge it to 4g?</P> Tue, 09 Apr 2024 02:25:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179459#M818123 OnSale 2024-04-09T02:25:40Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179460#M818124 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/364616">@DAAMan</a>&nbsp;it might say LTE instead of 4G.&nbsp; LTE=4G</P> Tue, 09 Apr 2024 02:26:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179460#M818124 softech 2024-04-09T02:26:31Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179461#M818125 <P>I tried it several times but no luck&nbsp;</P> Tue, 09 Apr 2024 02:26:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179461#M818125 OnSale 2024-04-09T02:26:57Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179462#M818126 <P>Yes same here and it worked fine the first day - this second day had nothing but trouble - connects only if full bars and disconnects fast</P> Tue, 09 Apr 2024 02:27:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179462#M818126 DAAMan 2024-04-09T02:27:10Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179464#M818127 <P>Ok you might have to stick to 2g.</P> Tue, 09 Apr 2024 02:27:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179464#M818127 Sansan 2024-04-09T02:27:18Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179467#M818129 <P>This is my opinions</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OnSale_0-1712629796343.png" style="width: 1170px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/120128i4BB868775B250D15/image-size/medium?v=v2&amp;px=400" role="button" title="OnSale_0-1712629796343.png" alt="OnSale_0-1712629796343.png" /></span></P><P>&nbsp;</P> Tue, 09 Apr 2024 02:29:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179467#M818129 OnSale 2024-04-09T02:29:59Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179472#M818130 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/393235">@OnSale</a>&nbsp;set to LTE</P><P>and try both T-Mobile and AT&amp;T</P> Tue, 09 Apr 2024 02:34:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179472#M818130 softech 2024-04-09T02:34:25Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179473#M818131 <P>it did the same thing with LTE<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OnSale_2-1712630050949.png" style="width: 1170px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/120131iA4CA8FD9F18B44E5/image-size/medium?v=v2&amp;px=400" role="button" title="OnSale_2-1712630050949.png" alt="OnSale_2-1712630050949.png" /></span></P><P>&nbsp;</P> Tue, 09 Apr 2024 02:34:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179473#M818131 OnSale 2024-04-09T02:34:52Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179474#M818132 <P>Was dropping on both 5g and lte but guess it’s worth a shot&nbsp;</P> Tue, 09 Apr 2024 02:35:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179474#M818132 DAAMan 2024-04-09T02:35:07Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179475#M818133 <P>I didn’t try T mobile. I don’t know if I can change it? At one point I was trying and it seemed to freeze when I tried to select the carrier.</P> Tue, 09 Apr 2024 02:37:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179475#M818133 OnSale 2024-04-09T02:37:47Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179477#M818134 <P>This is what I get&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OnSale_0-1712630317559.png" style="width: 1170px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/120132i187E95529C1EBE25/image-size/medium?v=v2&amp;px=400" role="button" title="OnSale_0-1712630317559.png" alt="OnSale_0-1712630317559.png" /></span></P><P>&nbsp;</P> Tue, 09 Apr 2024 02:38:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179477#M818134 OnSale 2024-04-09T02:38:40Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179480#M818136 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/393235">@OnSale</a>&nbsp;toggle it odd to go for manual connection. Try connect both AT&amp;T and T-Mobile and see which one works better.&nbsp; Remember to leave the network mode with 4G/LTE (Change the Voice Data option from 5G Auto to LTE)</P> Tue, 09 Apr 2024 02:44:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179480#M818136 softech 2024-04-09T02:44:33Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179483#M818139 <P>Switch the green button until it's Grey or dark. No longer green for automatic and LTE&nbsp; voice and data.</P> Tue, 09 Apr 2024 02:48:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179483#M818139 Sansan 2024-04-09T02:48:16Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179484#M818140 <P>I will try it out, I just got back from the US</P><P>so I will update you later. Thanks again&nbsp;</P> Tue, 09 Apr 2024 02:49:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179484#M818140 OnSale 2024-04-09T02:49:36Z