topic Re: Carrier disabled data? in Get Support

Carrier disabled data?

BrookT — Fri, 05 Apr 2024 21:52:02 GMT

Hi!

I got the attached alert and it's been like that for hours. My plan is on autopay, I've been a customer for >2 years and made no account changes recently. Has this happened to anyone else? How can this be resolved?

Re: Carrier disabled data?

Chalupa_Batman — Fri, 05 Apr 2024 21:39:11 GMT

Hello @BrookT

1. Have you checked your account online or on the app to confirm the last payment was made?

2. Have you tried rebooting your phone?

Re: Carrier disabled data?

BrookT — Fri, 05 Apr 2024 21:42:11 GMT

As I said in my post, I'm on autopay. My card on file is not expired. I have rebooted my phone and that did not resolve the issue.

Re: Carrier disabled data?

Chalupa_Batman — Fri, 05 Apr 2024 21:49:27 GMT

I appreciate you mentioned you're on autopay, but sometimes things happen. Hence the reason I asked you to check 🙂

You can create a ticket to see what's up.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

Re: Carrier disabled data?

DennyCrane — Sat, 06 Apr 2024 03:46:59 GMT

Auto-pay can glitch/fail. As suggested, login to your account to see if everything looks okay. Does the payment show as going through? Does it show as suspended?

Do you have multiple sims on your device (like a secondary esim), and data is pointed to the wrong one?

Re: Carrier disabled data?

BrookT — Wed, 10 Apr 2024 00:25:43 GMT

This worked itself out!