topic Re: New customer in Get Support

New customer

Alzxr — Tue, 09 Apr 2024 23:05:26 GMT

can finally Text but no ability to send or receive Pics..?

hairbag1 — Tue, 09 Apr 2024 23:07:14 GMT

apple or android ?

hTideGnow — Tue, 09 Apr 2024 23:08:07 GMT

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Alzxr — Tue, 09 Apr 2024 23:24:16 GMT

Android...One Plus 7 Pro...maybe not supported? Not getting 5G either....

hairbag1 — Tue, 09 Apr 2024 23:36:54 GMT

@Alzxr wrote:
Android...One Plus 7 Pro...maybe not supported? Not getting 5G either....

Your One Plus 7 Pro isn't a 5G ready cell...but should be fine on PM networks anyhow. Make sure data is turned on in settings too.

Ooojjj — Wed, 10 Apr 2024 10:56:12 GMT

Try turning on mobile data on your phone. That might resolve it for you. That worked on my wife's phone.