topic Re: After installing ESIM no SMS in Get Support

After installing ESIM no SMS

BrennanRG — Sun, 07 Apr 2024 19:57:28 GMT

There is an error message when trying to submit a ticket too so I cannot contact anyone at Public Mobile other than the Chatbot, super frustrating. It has not been 48 hours with no SMS. This is affecting my ability to function at work. I have tried resetting the my network settings and turning off old primary SIM, with no luck. The iMessage indicates that it is trying to verify my number and has been doing this for 48 hours. Does anyone have ideas. I would like to have someone at Public Mobile contact me and walk me through some troubleshooting. When businesses don't offer person to person communication it is really frustrating to deal with problems.

Re: After installing ESIM no SMS

fixin — Sun, 07 Apr 2024 17:49:16 GMT

@BrennanRG - Please contact CS_Agent here if you are having troubles with the Chatbot ticket:

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: After installing ESIM no SMS

Chalupa_Batman — Sun, 07 Apr 2024 17:51:46 GMT

Hey @BrennanRG

Go into your iPhone settings and turn off iMessages and turn off FaceTime. Then reboot the phone. Then go back into settings and turn on iMessages and turn on FaceTime. Then reboot again. This fixed it for me.

Re: After installing ESIM no SMS

BrennanRG — Sun, 07 Apr 2024 18:00:02 GMT

Hey @Chalupa_Batman

Thanks for the help. I have tried that previously, and tried it again just now; it still indicates that iMessage and FaceTime is "waiting for activation" and is trying to verify my phone number.

I appreciate you helping!

Re: After installing ESIM no SMS

BKNS27 — Sun, 07 Apr 2024 18:02:03 GMT

@BrennanRG

Is your iPhone up to date on the iOS?

Re: After installing ESIM no SMS

BrennanRG — Sun, 07 Apr 2024 18:32:25 GMT

Hi @BKNS27

Yes my iOS is updated to the current level.

Re: After installing ESIM no SMS

softech — Sun, 07 Apr 2024 18:59:01 GMT

@BrennanRG could be an Apple issue

make sure you don't have another sim on the phone, remove the old provider's physical sim, or disable the old provider'w eSIM

Also, check Settings>Messages>Send&Receive and select your phone number.

And as said by someone with similar issue on Friday:

If you have already sorted out the esim and smses work, then my suggestion is to select activate and leave it for atleast 24 hours. If it fails after 24 hours, try it again and leave it. Do not disable and enable repeatedly as iMessage takes time to activate.

Re: After installing ESIM no SMS

BrennanRG — Tue, 09 Apr 2024 23:17:16 GMT

Hey @softech

Yes I just tried that and repeated the steps earlier and no luck. Thanks for the help though!

Re: After installing ESIM no SMS

softech — Tue, 09 Apr 2024 23:20:50 GMT

@BrennanRG actually Community Manager just confirmed there was an issue:

https://productioncommunity.publicmobile.ca/t5/Get-Support/iMessage-number-not-activating/m-p/1179940#M818382

Soz best to open ticket with PM support for further help

Re: After installing ESIM no SMS

BrennanRG — Thu, 11 Apr 2024 03:54:08 GMT

@softechthanks everything is working fine now!

Re: After installing ESIM no SMS

PranayMalusare — Mon, 02 Dec 2024 00:37:49 GMT

Hello, I just shifted to public and I am facing the same issue, I am not able to send or receive SMS, how did you solve it? I don't know, if this is because I just shifted, like 15 mins ago or really an issue.