topic Re: Text pictures to and download from iPhones not working in Get Support

Text pictures to and download from iPhones not working

PhilT1 — Tue, 09 Apr 2024 22:50:01 GMT

I have a one plus 5g phone and I can't send pictures or download received pictures from my iPhone friends, even though I have tried adjusting APN. Please help, I used to be with Telus and Koodo and had no problems

Re: Text pictures to and download from iPhones not working

softech — Tue, 09 Apr 2024 22:51:42 GMT

@PhilT1

did you just update the OS to Android 14? There has been some issue with OnePlus after the Android upgrade

With OnePlus, there might be a bit more work than simply updating APN to have MMS working again.

Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Text pictures to and download from iPhones not working

hTideGnow — Tue, 09 Apr 2024 22:53:03 GMT

HI @PhilT1

Yes, there are some MMS issue with some OnePlus users or ppl with older phone

try to Reset all networks

if that is not working still, check if your APN has this:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220

Re: Text pictures to and download from iPhones not working

PhilT1 — Tue, 09 Apr 2024 22:53:09 GMT

Yes I did not long ago

Re: Text pictures to and download from iPhones not working

softech — Tue, 09 Apr 2024 22:54:56 GMT

@PhilT1

you actually delete and re-add them?

if you did delete, readd, then you will need PM support to reprovision your account.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there