topic Re: Account in Get Support

Account

Derek27 — Tue, 09 Apr 2024 22:24:48 GMT

I've created 3 accounts on public mobile using the same email on separate occasions so it looks like I only have access to 1. I need access to the other 2 as well but I'm unable to reset either of them.

Re: Account

Handy1 — Tue, 09 Apr 2024 22:26:43 GMT

@Derek27 Yikes , unfortunately each account with public mobile needs it own email . If you been charged 3 x you will need to contact support to try to straighten out

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

Yummy — Tue, 09 Apr 2024 22:32:33 GMT

I do not know how could you use the same email to open 3 different accounts as at PM one unique email is attached to one account and one number.

You can use aliases as they are considered 'different' emails but not the same. abcdef@gmail.com abc.def@gmail.com etc. is OK for PM even though all emails from PM will end up in the same mailbox.

Maybe it is ANOTHER but in PM system but it should Not allow you to use same email.

Open a ticket to resolve this issue.

Re: Account

Derek27 — Wed, 10 Apr 2024 00:20:16 GMT

These accounts were for my younger children. The sim cards were purchased from metro cellular located in Quebec, I'm located in Alberta. They set up all 3 accounts for me (they had a great deal on Amazon). I've never had to go online to gain access to any of them until now. My eldest is starting university in the fall and does not want to loose his number and Telus (the company he wants to go to which owns public) will not transfer the number without an account number.

Re: Account

softech — Wed, 10 Apr 2024 00:24:24 GMT

@Derek27 since Telus owns PM, the porting would not be that tricky

But please first open ticket with PM support and they can sort out the access to all 3 My Accounts, just make sure you have 3 different e-mail addresses for the 3 accounts