topic My upcoming subscription change never happened? in Get Support

My upcoming subscription change never happened?

brbsharon — Tue, 09 Apr 2024 22:20:57 GMT

Hi I do not understand how to contact a real person and do not understand the point of this but.. I recently changed my subscription plan and it was supposed to automatically switch on April 8 from $65 to $40. However, I just checked my account and it still thinks I'm on the same plan and still shows me 'Upcoming Subscription' even though the date has passed. I was charged $65 again so I'd like to speak to someone and have my plan changed asap and get the money back since I've been waiting for the $40 plan..

Re: My upcoming subscription change never happened?

Handy1 — Tue, 09 Apr 2024 22:23:31 GMT

@brbsharon be best if you have screen shots of the upcoming plan change . But you shouldn’t have to take such steps for proof . But here’s how to contact support

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My upcoming subscription change never happened?

Yummy — Tue, 09 Apr 2024 22:23:48 GMT

No live support at PM.

If you did schedule plan change on next renewal it SHOULD occur.

If it did not, open a ticket and demand (in polite way) your desired plan and refund of difference.

Ideally you should have screenprints of requested plan change. If not, you know, it becomes your word against PM system.