topic Re: Porting from fongo in Get Support

Porting from fongo

Kaotik — Tue, 04 Jan 2022 20:47:43 GMT

Hi , just switchecd to PM and ported my number from fongo. Everything works except incoming calls still go to the fongo app.

Just wondering how to get this resolved.

Thanks

Re: Porting from fongo

imm1304 — Sat, 29 Oct 2016 15:33:52 GMT

Hi @Kaotik!

Welcome to PM!

Incoming calls will keep going to fongo until port request is complete. Nothing to be done about it except wait.

This will be the hardest part for you... waiting. Fongo's website FAQ says that it takes up to 2 weeks to port out a number from them. PM sends out the port request on your behalf immediately.. the rest is up to Fongo. Good luck!

Re: Porting from fongo

Kaotik — Sat, 29 Oct 2016 15:34:49 GMT

Thank You for the quick reply.

Re: Porting from fongo

imm1304 — Sat, 29 Oct 2016 16:08:40 GMT

You're welcome.

FYI: Its just Fongo, landlines and other VoIP lines that take days to port. Numbers from other Canadian mobile carriers usually port within minutes.

Re: Porting from fongo

computergeek541 — Sat, 29 Oct 2016 21:01:45 GMT

Fongo to wireless usually takes a while. I would say that it could even take as long as a week.

Re: Porting from fongo

Kaotik — Sat, 29 Oct 2016 21:09:08 GMT

It is ok if it does not port right away. Right now i can make calls and have fongo running to receive calls. Texting seems to work fine though.

So i will wait and see.

Re: Porting from fongo

srlawren — Sat, 29 Oct 2016 21:54:16 GMT

@Kaotik for some reason, texting often seems to work before calls. Hang in there, it should complete eventually 🙂

Re: Porting from fongo

dickwong — Thu, 10 Nov 2016 16:44:44 GMT

What do you need to present to PM in order to port from Fongo? I don't have a statement or invoice from Fongo to prove ownership of number......

Re: Porting from fongo

Rockdaddy22 — Thu, 10 Nov 2016 16:46:19 GMT

Do you have an account number or anything?

Re: Porting from fongo

dickwong — Thu, 10 Nov 2016 16:50:27 GMT

No. Not that I'm aware of. How to get this?

Re: Porting from fongo

Kaotik — Thu, 10 Nov 2016 18:07:43 GMT

Put in a support ticket at fongo website to request customer/account number. They are pretty quick to reply.

Re: Porting from fongo

gdum — Sun, 11 Jul 2021 12:02:05 GMT

Hi there

It seems as this is an old thread but I am having similar issues with porting my number from Fongo. I am past four working days and the number has still not been properly ported. I sometimes can use Public Mobile services, but most of the time not. Calls are hit and miss, quite unsettling at this time.

I contacted Fongo, and they say is not their fault... Has anyone gone through this recently? What can I do to speed up the process?

Re: Porting from fongo

Triguy — Sun, 11 Jul 2021 12:46:04 GMT

@gdum

It can take up to two weeks when porting over from VOIP.

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Porting from fongo

darlicious — Sun, 11 Jul 2021 13:02:53 GMT

@gdum

You may find this thread helpful.....

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Excessive-porting-time/td-p/702518

Today would be day 8 for the OP of that threadband hopefully he will update us when his port completes and then you should know exactly how long it will take. But for now its at least 8 days.

Re: Porting from fongo

softech — Sun, 11 Jul 2021 13:19:38 GMT

how long you requested porting? porting from VoIP takes around 5 business days, but could be a bit longer in some cases. this is normal