topic Re: New subscription problem in Get Support

New subscription problem

Alzxr — Tue, 09 Apr 2024 19:36:51 GMT

got SIM and Data is working but zero Texting

Re: New subscription problem

softech — Tue, 09 Apr 2024 19:39:05 GMT

yes, there has been some text issue with new activation, but PM support cam fix it quickly. All you need to do is to engage them by proper ticket

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: New subscription problem

Handy1 — Tue, 09 Apr 2024 19:50:37 GMT

@Alzxr Community manger has acknowledged the issue and says there are working on a fix till then . You should submit ticket and let them know your one of those folks

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscription problem

NeilCPM — Tue, 09 Apr 2024 21:02:36 GMT

Ported my number three days ago and text messages is still not working. Open ticket two days ago but haven’t heard anything. Sent follow up message earlier today, still nothing.

Unfortunately, it’s impacting my ability to access some necessary financial and government services.

Anyone here know if I port to another carrier, like Virgin or Fido, if the messaging will still be screwed up with new company?