topic Re: log in loop in Get Support

log in loop

Kelly-S — Tue, 09 Apr 2024 18:31:12 GMT

Hi there,

I am unable to get past the log in page. It keeps asking me to "resume activation" or "return to log in". When I click resume activation, it gets me to an error page error code xxxx. If I return to log in - just loops me around to the same page. Help. I would like to activate and subscribe, but now am unable to get access to do so and am now concerned that this platform isn't going to work as promised. Can anyone help me bypass or log in?

Re: log in loop

Handy1 — Tue, 09 Apr 2024 18:35:04 GMT

@Kelly-S

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: log in loop

Kelly-S — Tue, 09 Apr 2024 18:36:04 GMT

Thank you, new here, appreciate the help!!

Re: log in loop

hTideGnow — Tue, 09 Apr 2024 18:52:37 GMT

Hi @Kelly-S

you already activated? then just have agent to look into it. Agents are nice here adn they usually able to resolve your issues without couple hours

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And don't get scared by selected posts. Every carriers have some goods and bads. Overall, PM has good service on a Telus network with great savings