topic Re: iMessage number not activating in Get Support

iMessage number not activating

Matt2002 — Tue, 09 Apr 2024 21:49:35 GMT

So I’ve switched to public and was able to get my number transferred, but my IMessage on my iPhone 15 will not activate with my number. Not sure how to fix it

Re: iMessage number not activating

hTideGnow — Tue, 09 Apr 2024 16:34:27 GMT

HI @Matt2002

can you get inbound calls?

PM might have some problem with setting up sms capability with new accounts and affected your iMessage activation. Please ask PM agent to refresh your account to fix the problem

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iMessage number not activating

Handy1 — Tue, 09 Apr 2024 16:40:01 GMT

@Matt2002 PM is struggling with new activations , you will need to reach out and hope they can fix for you

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iMessage number not activating

Grinch — Tue, 09 Apr 2024 17:25:29 GMT

1. Reboot your phone.

2. Not a PM issue. So ignore the contact a CSA post.

3. Check this https://support.apple.com/en-ca/HT204065

4. It’s a setting to be updated or a registry issue. Google it.

5. Make sure your iOS is up to date

6. Lastly, go to the Apple Store for assistance.

And just a tad bit more. You can set all of your other Apple devices (that are using your iCloud account) to also send receive texts (to/from iPhones and androids). Texts to androids with a picture attached will only work, though, from your phone with data turned in.

Re: iMessage number not activating

Matt2002 — Tue, 09 Apr 2024 17:17:31 GMT

I contacted Apple first and they said after troubleshooting to contact my provider

Re: iMessage number not activating

JB_8992 — Tue, 09 Apr 2024 17:59:29 GMT

Like Handy1 said earlier tons of issues with SMS on new activations, I am in the same situation have been waiting since Sunday morning and have not got a reply yet.

Re: iMessage number not activating

dwh1 — Tue, 09 Apr 2024 18:18:31 GMT

@Matt2002 I can't say for certain this is your problem, but this happens to me every time I port - I need to manually reactivate my phone number within iMessage. It seems that when iMessage sees a change in SIMs, that it assumes you have a new number and so you have to manually agree to use the number.

To check this, go to Settings/Messages/Send & Receive and confirm that there is a checkmark next to your phone number. If there isn't, tap it and you should be good.

Re: iMessage number not activating

J_PM — Tue, 09 Apr 2024 18:54:24 GMT

@Matt2002 we have received a number of posts confirming this issue, and our teams are currently working towards a resolution asap. Apologies for the inconvenience.

Re: iMessage number not activating

Rick2D2 — Tue, 07 Jan 2025 17:06:40 GMT

Just ported over 2 different phones and had the same problem. Check in Settings > Apps > Messages > Send & Receive, make sure that your phone number is selected/enabled for Messages. Optionally check your "start new conversations from" is what you want.

If it just spins while trying to activate your phone number, power cycle your phone. Mine activated right away after rebooting.