topic Re: Help Please! in Get Support

Help Please!

Rayzer — Tue, 09 Apr 2024 16:01:29 GMT

I ported my number from Virgin Mobile last Thursday. Everything is good except l can't send or receive texts. I have submitted several tickets and PM's during this time. None of which have been responded to. This is beyond ridiculous. Can someone please help?

Re: Help Please!

hairbag1 — Tue, 09 Apr 2024 16:12:46 GMT

@Rayzer

this seems to be a bug that's happened in the last few days. Contacting Customer Support is your best option right now. We're hoping they're working on this problem.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help Please!

Rayzer — Tue, 09 Apr 2024 16:25:36 GMT

I've opened 2 tickets and sent 3 PM's. Can't take this much longer. Customer service as a whole has gotten worse everywhere,but this takes the cake.

Re: Help Please!

Rayzer — Wed, 10 Apr 2024 16:40:47 GMT

Another day gone by and still no response to any tickets or pm's I've submitted. Has anyone else had to wait this long?