topic Re: Why receiving and sending text not working? in Get Support

Why receiving and sending text not working?

Allie-PM — Tue, 09 Apr 2024 03:29:00 GMT

It’s been 2 days now since I switched to PM and the issue of receiving and sending text is still not solved. It’s frustrating that I have to contact Customer Service through chat or email and it takes so much of my time just to wait for reply. I’m thinking to switch back to my old provider. Problem is, how do I confirm the switch if I cant receive a text?

Re: Why receiving and sending text not working?

Neil11 — Tue, 09 Apr 2024 03:43:49 GMT

Did you try restarting your phone, or try putting your sim card in a different phone? See if it works

Re: Why receiving and sending text not working?

Allie-PM — Tue, 09 Apr 2024 03:45:30 GMT

Yes, I did try restarting my phone several times and still nothing 😞

Re: Why receiving and sending text not working?

Neil11 — Tue, 09 Apr 2024 03:47:39 GMT

It looks like Public Mobile is struggling with new activations right now . Probably not what you want to hear but.

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why receiving and sending text not working?

ChrisfromPEI — Tue, 09 Apr 2024 14:11:17 GMT

Me too Allie. I am in this limbo of no support. can't confirm anything with no text service. we need this fixed

Re: Why receiving and sending text not working?

nelsoncarreiro3 — Tue, 09 Apr 2024 14:41:51 GMT

Send a private message To CS_Agents

Re: Why receiving and sending text not working?

ChrisSk — Tue, 09 Apr 2024 15:22:30 GMT

Same here, terrible service. I activated Saturday and haven't heard a peep from anyone. I submitted 2 service tickets and a direct message and nothing. I may port out already.

Re: Why receiving and sending text not working?

hTideGnow — Tue, 09 Apr 2024 15:23:42 GMT

HI @ChrisSk

did you check the community inbox for their reply?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if not reply yet, please message them again for update, they usually reply within 2 to 4 hours

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why receiving and sending text not working?

ChrisSk — Wed, 10 Apr 2024 12:25:25 GMT

I may port out as well, but mention to your other provider you cannot get texts. I signed up Saturday and still haven't heard back from anyone on this issue.

Re: Why receiving and sending text not working?

computergeek541 — Wed, 06 Aug 2025 03:26:30 GMT