topic Re: My service is disconnected despite payment in Get Support

My service is disconnected despite payment

amina12 — Tue, 09 Apr 2024 15:18:18 GMT

My service is disconnected. Whom to connect ?

hTideGnow — Tue, 09 Apr 2024 15:20:00 GMT

you didn't reverse a PM charge with credit card, right?

but no need to worry, PM support can help.    please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hairbag1 — Tue, 09 Apr 2024 15:23:23 GMT

dial 611 to hear current plan status. It'll tell you when next payment is due also. Let us know what you hear.

BKNS27 — Tue, 09 Apr 2024 15:27:30 GMT

Check to see if there is an outage in your area:

If no outages, login to your account and see if subscribed to the current plan. If it is, try rebooting your phone by powering off then back on.

If all fails, contact a CS_Agent by Submitting a ticket on the Chat icon.

Yummy — Tue, 09 Apr 2024 15:55:37 GMT

Check your account if it says ACTIVE.

It could be temporary outage in your area.
I did not have internet (data) until 9am today so it could be something intermittent...