topic Number in Get Support

Number

Joshreid — Tue, 09 Apr 2024 21:52:57 GMT

when I signed up I wanted to transfer over a number , so I did that. What I didn’t know, was that the number had to be active with no owing balance, but that number I wanted to transfer was in the hole 40 bucks, so when I was activating my eSIM, everything but that number was activated. So I can’t text or call unless I’m using wifi calling .
now here’s my question: How do I go about picking a new number instead of trying to transfer over a no good number ?? It doesn’t give me the option to do so. I’ve tried private message. I’ve tried chat bot. Just wish there was a way to call these people.

Re: Number

hTideGnow — Tue, 09 Apr 2024 15:15:34 GMT

HI@Joshreid

if you really want your old number, call your old carrier and ask if they can accept your verbal approval or let you reactivate for a day or two so you can port

but you just want a new number, then ask PM support agent to help

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number

Joshreid — Tue, 09 Apr 2024 15:20:32 GMT

Thank you my friend. I hope you have a great day. That information was very helpful.