topic Re: plan upgrade in Get Support

plan upgrade

korenish1 — Tue, 09 Apr 2024 14:33:59 GMT

Hi.

i am trying to see if I could change my plan to one of only for new subscriber only plan.

I have been with PM for few years now, and wonder if it was possible to downgrade? in price, but upgrade for plan.

I am currently on $25 with 1GB, but I see there is $24 with 4GB.

Will this be possible for loyal customer?

Re: plan upgrade

hTideGnow — Tue, 09 Apr 2024 14:35:16 GMT

HI @korenish1

generally No.

But PM agent are usually great and they might help. So, try, nothing to loss

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: plan upgrade

hairbag1 — Tue, 09 Apr 2024 14:48:07 GMT

@korenish1

IF they do grant you the new plan...be aware that your free Bonus data might disappear. The wording states that Bonus data is active unless you change plans to a lower value plan.

clipped from PM Help Files...

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

Re: plan upgrade

Yummy — Tue, 09 Apr 2024 14:58:24 GMT

If you are asking can you get one of plans for NEW customers only technically answer is NO.

But some customer reported if politely asking agent they will do it.
It does not hurt to try...