topic transer issue in Get Support

transer issue

nelsoncarreiro3 — Tue, 09 Apr 2024 14:17:07 GMT

just setup my wife phone and ported her number over from bell, the calls come in and out at her old number by send can not send or get SMS text

hTideGnow — Tue, 09 Apr 2024 14:21:51 GMT

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation. Please ask PM agent to refresh your account.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1 — Tue, 09 Apr 2024 14:25:45 GMT

@nelsoncarreiro3 There’s been a lot of issues with new activations not being able to sms . Please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️