topic Re: Text in Get Support

Text

jjanes — Tue, 09 Apr 2024 10:38:17 GMT

I just switched yesterday, I can call using my cell phone, but I can not receive or send texts. Because of this, I can not receive my access code for conformation to access my account through text.

Can any one help?

Re: Text

Handy1 — Tue, 09 Apr 2024 10:55:32 GMT

@jjanes Yep lots of new activations having this same problem . Use this direct link to support to help fix for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Text

softech — Tue, 09 Apr 2024 10:57:21 GMT

@jjanes

over the last weekend, PM seems to have text problem with new activation. But support can fix it quickly, you just need to engage them by open ticket with them

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there