topic Re: Can't get the promotion that expires April 9th in Get Support

Can't get the promotion that expires April 9th

Agronomist — Tue, 09 Apr 2024 09:54:20 GMT

For some reason, I can't get the promotional deal for Canada-US. Is this just for new subscribers?

Re: Can't get the promotion that expires April 9th

hairbag1 — Tue, 09 Apr 2024 10:05:16 GMT

no mention of new subscriber limitations. There's 2 Can / US promo's that are up right now...you should be able to get either. Can you try using a laptop and incognito mode ...see if that works. It is April 9th, so maybe it's being removed...save a screenshot of your attempted purchase and message Customer Support to aid in your purchase.

Re: Can't get the promotion that expires April 9th

computergeek541 — Tue, 09 Apr 2024 10:14:01 GMT

Sorry, but there are no longer any Canada-US plans being offered. Also, the 20GB $29 plan has already been discontinued, despite still being advertised.

Re: Can't get the promotion that expires April 9th

GregTay — Tue, 09 Apr 2024 10:24:17 GMT

I am trying to add the Canada/USA plan today. I says it expires April 9th. That is until 12 midnight tonight in my mind. When I try to add it as a new user, it says the page I’m looking for cannot be found. So irritating.

Re: Can't get the promotion that expires April 9th

computergeek541 — Tue, 09 Apr 2024 10:34:46 GMT

@GregTay

Sorry, but Public Mobile no longer offers any Canada-US plans.

Re: Can't get the promotion that expires April 9th

Agronomist — Tue, 09 Apr 2024 10:35:55 GMT

O.k. thanks. Just to be clear, it is advertised but not available? Does that seem unfair?

Re: Can't get the promotion that expires April 9th

GregTay — Tue, 09 Apr 2024 10:39:27 GMT

It seems false advertising to me . If it says April 9th , then honour it until end of that day.

Re: Can't get the promotion that expires April 9th

computergeek541 — Tue, 09 Apr 2024 10:41:53 GMT

@Agronomist @GregTay

I don't disagree with you, but this is somethng that you'll need to take up with Public Mobile.

Re: Can't get the promotion that expires April 9th

GregTay — Tue, 09 Apr 2024 10:46:20 GMT

Just till it to customer service at public mobile. Thanks

Re: Can't get the promotion that expires April 9th

Fjayjay — Tue, 09 Apr 2024 12:23:19 GMT

I agree. It's false advertising. April 9 is still on and if the offer ends April 9, it should still be offered to customers. Removing it would be deceptive.