topic Re: Edit Account Information in Get Support

Edit Account Information

AMK11 — Tue, 09 Apr 2024 03:16:26 GMT

I am unable to edit my Account Information, specifically my Address - always Invalid Address (it isn't); nor am I able to add an Alternate Phone Number.

When asking the ChatBot it tells me about Telus data speeds, and gets trapped there in a loop.

Re: Edit Account Information

Hollister — Tue, 09 Apr 2024 03:25:39 GMT

@AMK11

Try using chrome browser. Clear your browser cache and go incognito.

Re: Edit Account Information

AMK11 — Tue, 09 Apr 2024 03:27:42 GMT

I tried FireFox under Linux, then Chrome under Linux, still no go.

Re: Edit Account Information

Hollister — Tue, 09 Apr 2024 03:29:53 GMT

@AMK11

Contact an agent with this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Edit Account Information

AMK11 — Tue, 09 Apr 2024 03:39:01 GMT

Wiped all cache history (hadnt' done so in a while) in Chrome/Linux, did not go incognito; was able to update address.

But also can't use full address descriptors like Court, or Circle, etc. need to use the post office abbreviations like Crt and Cir.