topic Re: No internet connection in the US in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179459#M818123 <P>Where on the phone do you charge it to 4g?</P> Tue, 09 Apr 2024 02:25:40 GMT OnSale 2024-04-09T02:25:40Z No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179451#M818116 <P>Hello All! I have an iPhone 12 Pro with a Canada US 75gb plan that works in the US but no Internet. It seems to connect for 1 second and then stops connecting in a constant loop. I could never connect properly plus the GPS for driving doesn’t work. I see the carrier and has full bars with 5g indicator. What is wrong and how do I fix this? Thanks&nbsp;</P> Tue, 09 Apr 2024 02:14:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179451#M818116 OnSale 2024-04-09T02:14:54Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179453#M818117 <P>Turn off 5g. Connect manually. If possible, put your phone to 4G/LTE and connect to T-Mobile or AT&amp;T.&nbsp; &nbsp;</P><P>If calls don't work, put your phone to 2G and connect to T-Mobile.&nbsp; Turn on data roaming.</P> Tue, 09 Apr 2024 02:18:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179453#M818117 Sansan 2024-04-09T02:18:16Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179454#M818118 <P>Got the same phone and problem right now - will try the 4g trick I see there but seems kind of a work around</P> Tue, 09 Apr 2024 02:20:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179454#M818118 DAAMan 2024-04-09T02:20:14Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179455#M818119 <P>I was connected to AT&amp;T because I could see it and the calls seemed to work. I don’t know if I could select 4g on the iPhone but I did get LTE sometimes.</P> Tue, 09 Apr 2024 02:22:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179455#M818119 OnSale 2024-04-09T02:22:39Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179457#M818121 <P>There ain’t no 4 g option - it’s lte and 3 g - I will wait and see what else could work</P> Tue, 09 Apr 2024 02:24:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179457#M818121 DAAMan 2024-04-09T02:24:01Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179458#M818122 <P>Might have to restart phone.</P> Tue, 09 Apr 2024 02:28:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179458#M818122 Sansan 2024-04-09T02:28:39Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179459#M818123 <P>Where on the phone do you charge it to 4g?</P> Tue, 09 Apr 2024 02:25:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179459#M818123 OnSale 2024-04-09T02:25:40Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179460#M818124 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/364616">@DAAMan</a>&nbsp;it might say LTE instead of 4G.&nbsp; LTE=4G</P> Tue, 09 Apr 2024 02:26:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179460#M818124 softech 2024-04-09T02:26:31Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179461#M818125 <P>I tried it several times but no luck&nbsp;</P> Tue, 09 Apr 2024 02:26:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179461#M818125 OnSale 2024-04-09T02:26:57Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179462#M818126 <P>Yes same here and it worked fine the first day - this second day had nothing but trouble - connects only if full bars and disconnects fast</P> Tue, 09 Apr 2024 02:27:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179462#M818126 DAAMan 2024-04-09T02:27:10Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179464#M818127 <P>Ok you might have to stick to 2g.</P> Tue, 09 Apr 2024 02:27:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179464#M818127 Sansan 2024-04-09T02:27:18Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179467#M818129 <P>This is my opinions</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OnSale_0-1712629796343.png" style="width: 1170px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/120128i4BB868775B250D15/image-size/medium?v=v2&amp;px=400" role="button" title="OnSale_0-1712629796343.png" alt="OnSale_0-1712629796343.png" /></span></P><P>&nbsp;</P> Tue, 09 Apr 2024 02:29:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179467#M818129 OnSale 2024-04-09T02:29:59Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179472#M818130 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/393235">@OnSale</a>&nbsp;set to LTE</P><P>and try both T-Mobile and AT&amp;T</P> Tue, 09 Apr 2024 02:34:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179472#M818130 softech 2024-04-09T02:34:25Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179473#M818131 <P>it did the same thing with LTE<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OnSale_2-1712630050949.png" style="width: 1170px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/120131iA4CA8FD9F18B44E5/image-size/medium?v=v2&amp;px=400" role="button" title="OnSale_2-1712630050949.png" alt="OnSale_2-1712630050949.png" /></span></P><P>&nbsp;</P> Tue, 09 Apr 2024 02:34:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179473#M818131 OnSale 2024-04-09T02:34:52Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179474#M818132 <P>Was dropping on both 5g and lte but guess it’s worth a shot&nbsp;</P> Tue, 09 Apr 2024 02:35:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179474#M818132 DAAMan 2024-04-09T02:35:07Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179475#M818133 <P>I didn’t try T mobile. I don’t know if I can change it? At one point I was trying and it seemed to freeze when I tried to select the carrier.</P> Tue, 09 Apr 2024 02:37:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179475#M818133 OnSale 2024-04-09T02:37:47Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179477#M818134 <P>This is what I get&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OnSale_0-1712630317559.png" style="width: 1170px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/120132i187E95529C1EBE25/image-size/medium?v=v2&amp;px=400" role="button" title="OnSale_0-1712630317559.png" alt="OnSale_0-1712630317559.png" /></span></P><P>&nbsp;</P> Tue, 09 Apr 2024 02:38:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179477#M818134 OnSale 2024-04-09T02:38:40Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179480#M818136 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/393235">@OnSale</a>&nbsp;toggle it odd to go for manual connection. Try connect both AT&amp;T and T-Mobile and see which one works better.&nbsp; Remember to leave the network mode with 4G/LTE (Change the Voice Data option from 5G Auto to LTE)</P> Tue, 09 Apr 2024 02:44:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179480#M818136 softech 2024-04-09T02:44:33Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179483#M818139 <P>Switch the green button until it's Grey or dark. No longer green for automatic and LTE&nbsp; voice and data.</P> Tue, 09 Apr 2024 02:48:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179483#M818139 Sansan 2024-04-09T02:48:16Z Re: No internet connection in the US https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179484#M818140 <P>I will try it out, I just got back from the US</P><P>so I will update you later. Thanks again&nbsp;</P> Tue, 09 Apr 2024 02:49:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/No-internet-connection-in-the-US/m-p/1179484#M818140 OnSale 2024-04-09T02:49:36Z