topic Re: I do not receive sms in Get Support

I do not receive sms

Dave53 — Mon, 08 Apr 2024 22:43:29 GMT

I recently activated a new subscription, transfer from Virgin Mobile.

Problem - I do not receive nor can I send SMS

Voice calls and data work.

Handy1 — Mon, 08 Apr 2024 22:52:36 GMT

@Dave53 Yep many having same issues , public mobile is struggling with new activations

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

JB_8992 — Mon, 08 Apr 2024 22:53:52 GMT

I have the same problem, looks like a lot of people are. Best bet is to submit a ticket for an agent to assist by going through the chatbot

It's been about 36 hours waiting for a response so far for me after submitting a ticket so be prepared to wait a bit.

BKNS27 — Mon, 08 Apr 2024 22:54:02 GMT

Sounds like a porting issue common with not replying to the text confirming with YES within the 90 minute window with the old SIM in your phone.

If you did reply, reboot your phone by powering off then back on.

If you didn’t reply, you need assistance of an agent to complete the porting for you by Submitting a Ticket on Chat icon.

Dave53 — Mon, 08 Apr 2024 22:59:44 GMT

I did reply the text with YES before switching in the new SIM. Also tried rebooting with no resolution unfortunately.

Thanks,

Dave

BKNS27 — Mon, 08 Apr 2024 23:04:06 GMT

Best to contact a CS_Agent by Submitting a Ticket for an agent to help you.

Dave53 — Mon, 08 Apr 2024 23:04:59 GMT

Thanks