topic Re: Porting issue Friend in Get Support

Porting issue Friend

lorenzo1961 — Mon, 08 Apr 2024 20:06:59 GMT

Hi:

I have a friend of mine who is trying to port to Public from MTS-Bell and she is having issues with the port.

Can someone give me a number she can call to get them to help with the port please and thanks.

Re: Porting issue Friend

Chalupa_Batman — Mon, 08 Apr 2024 20:08:29 GMT

Hello @lorenzo1961

No, we are all customers just like you. There is no number for Public Mobile. These forums are your first line of support. What issues is she having? Maybe we can help you figure it out.

Re: Porting issue Friend

Handy1 — Mon, 08 Apr 2024 20:09:51 GMT

@lorenzo1961 Please make sure your friends number can be ported to PM

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Porting issue Friend

lorenzo1961 — Mon, 08 Apr 2024 20:17:31 GMT

I think the issue is related to the fact she used the IMEI number of the phone which was purchased in Europe instead of the account number for the port. The account being ported is from Bell-MTS which is the Manitoba version of Bell.

She got this message from public a couple of hours ago but no contact yet.

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided.

Re: Porting issue Friend

Phil_Adelphus — Mon, 08 Apr 2024 20:21:46 GMT

@lorenzo1961 Yes IMEI often causes problems, much better to just use the account number. They don't always follow through with the contact, there is a number to call for specific porting issues. she can call to see if they can help otherwise she needs to contact customer service using the chatbot icon bottom right to open a ticket. I'll PM you the phone number.

Re: Porting issue Friend

lorenzo1961 — Mon, 08 Apr 2024 20:23:04 GMT

Re: Porting issue Friend

Handy1 — Mon, 08 Apr 2024 20:24:19 GMT

@lorenzo1961 I’ll private message you the porting team number . They can re trigger the port request for you

Re: Porting issue Friend

lorenzo1961 — Mon, 08 Apr 2024 20:27:31 GMT

Thanks to Handy1 and Phil_Adelphus for your help with the port. Hopefully the port team can help.

Re: Porting issue Friend

Chalupa_Batman — Mon, 08 Apr 2024 20:30:36 GMT

If the porting team can't help, here is how you create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

Re: Porting issue Friend

lorenzo1961 — Mon, 08 Apr 2024 22:06:37 GMT

Happy to report that my friend was able to get her number ported. Thanks again for all the help!!!👏👏👏