topic Re: Non Existant Customer Service? in Get Support

Non Existant Customer Service?

JollyRoger — Mon, 08 Apr 2024 16:05:03 GMT

I'm trying to get customer service. I'm a new customer and texts aren't working. Chatbot is useless. Where are the public mobile humans?

Re: Non Existant Customer Service?

xgbsss — Mon, 08 Apr 2024 16:09:19 GMT

There is an issue with newly ported numbers at the moment. Data and calling work, but SMS seems to be an issue. Going through the chatbot should get you to submitting a ticket.

Re: Non Existant Customer Service?

JollyRoger — Mon, 08 Apr 2024 16:10:30 GMT

Chatbot gets me to "Click here to submit a ticket" which doesnt actually load anything.

Re: Non Existant Customer Service?

TwitchyPuppy — Mon, 08 Apr 2024 16:12:56 GMT

I doubt it's a legit number, though, since PM is apparently a 100% carrier.

Re: Non Existant Customer Service?

JollyRoger — Mon, 08 Apr 2024 16:13:20 GMT

Oh, it finally went through, after the 15th attempt. Not impressed with Public Mobile so far. Also the phone number provided a link recommendation, which was also dead.

Re: Non Existant Customer Service?

Nadereh — Mon, 08 Apr 2024 16:36:17 GMT

I still havent been able to get an answer after submitting 4 tickets already.
I am simply asking them for a refund cuz their simcard did not work for me at all. I tried contacting them for weeks and it was sooooo useless I vhanged my provider. I am gonna fight for my money

Re: Non Existant Customer Service?

Phil_Adelphus — Mon, 08 Apr 2024 16:52:18 GMT

@JollyRoger A problem with SMS for new customers was reported and supposedly a fix is being worked on. If you have problems with the chatbot then send customer service a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The number @BKNS27 quoted is for specific porting issues only.

Re: Non Existant Customer Service?

BKNS27 — Mon, 08 Apr 2024 19:51:25 GMT

@Meow @Phil_Adelphus

Thanks, since the OP is a new member I assume it was an porting issue. LoL