topic Re: Can't receive/send text messages in Get Support

Can't receive/send text messages

Why_Me — Sat, 06 Apr 2024 20:36:25 GMT

I portered my number a day ago and have not been able to receive or send texts. Has anyone encountered this problem and found a solution?

Re: Can't receive/send text messages

HALIMACS — Sat, 06 Apr 2024 20:39:24 GMT

But first, @Why_Me , try rebooting your device, resetting network connections, and toggling airplane mode on and off.

Re: Can't receive/send text messages

Why_Me — Sat, 06 Apr 2024 20:41:20 GMT

Did all that but still no joy.

Re: Can't receive/send text messages

Why_Me — Sat, 06 Apr 2024 20:43:01 GMT

Yes, I can make/receive phone calls. I also checked with previous provider and the port was successful.

Re: Can't receive/send text messages

kcorscadden — Sat, 06 Apr 2024 20:45:57 GMT

It can take upwards of 48 hrs for your number to fully port over to PM. If it's been 24 hrs, then it should start working some time tomorrow. If it's not done by tomorrow night, then you'll need to contact the porting department or CS_Agent

Re: Can't receive/send text messages

computergeek541 — Sat, 06 Apr 2024 20:48:13 GMT

@kcorscadden wrote:
It can take upwards of 48 hrs for your number to fully port over to PM. If it's been 24 hrs, then it should start working some time tomorrow. If it's not done by tomorrow night, then you'll need to contact the porting department or CS_Agent

While we don't know if this number is being ported from a landline or form another wireless carrier, a number port from another wireless carrier should never take 24 to 48 hours.

Re: Can't receive/send text messages

HALIMACS — Sat, 06 Apr 2024 20:55:45 GMT

Then reach out to customer support @Why_Me

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Can't receive/send text messages

kcorscadden — Sat, 06 Apr 2024 22:23:25 GMT

@computergeek541 wrote:
@kcorscadden wrote:
It can take upwards of 48 hrs for your number to fully port over to PM. If it's been 24 hrs, then it should start working some time tomorrow. If it's not done by tomorrow night, then you'll need to contact the porting department or CS_Agent
While we don't know if this number is being ported from a landline or form another wireless carrier, a number port from another wireless carrier should never take 24 to 48 hours.

When I ported my number from Koodo, it took roughly 36 hrs for all functions to start working. This was within the Telus network and it still took that long. So upwards of 48 hrs isn't out of the question if the number being ported in is coming from outside the Telus network.

Re: Can't receive/send text messages

HALIMACS — Sat, 06 Apr 2024 22:41:30 GMT

That is odd to say the least @kcorscadden

It took 3 folks I know personally (myself included a few years back), about 10 minutes.

Were you porting here from Koodo PRE-paid or Koodo POST-paid?

There is a significant difference between the two.

Re: Can't receive/send text messages

Why_Me — Sat, 06 Apr 2024 23:07:32 GMT

I ported from Fido. I agree that this amount of time to get things up and running seems like a bit much.

Re: Can't receive/send text messages

kcorscadden — Mon, 08 Apr 2024 17:27:26 GMT

@HALIMACS
@Why_Me

The actual porting process took about 10 mins to do, but it took roughly 48 hrs for ALL FUNCTIONS to start working correctly and I was coming from Koodo, so I was within the Telus network, so not sure why. That was send/receive texts, phone calls, etc.... I was able to call out but not receive calls, same with texting. Then roughly 48 hrs after the port, everything just worked and I was flooded with incoming texts

It shouldn't be normal, but it seems like it is with PM for the amount of ppl that complain that they can't send/receive texts/phone calls

Re: Can't receive/send text messages

Why_Me — Mon, 08 Apr 2024 17:45:11 GMT

You are correct. This morning, more than 48 since activation, everything is working properly. Weird.

Re: Can't receive/send text messages

HALIMACS — Mon, 08 Apr 2024 17:57:07 GMT

Did you say it was from their prepaid or their postpaid service?

the process is very different from one to the other

Re: Can't receive/send text messages

Why_Me — Mon, 08 Apr 2024 18:53:20 GMT

I ported my number from a postpaid service.