topic Re: Activation in Get Support

Activation

Arnold8 — Mon, 08 Apr 2024 16:15:51 GMT

I got stuck at step 6 of the activation and I am to contact a customer support agent. That seems impossible. Following the link I am supposed to sign in again and then I get a white screen. Apple App.

Arnold

Re: Activation

hTideGnow — Mon, 08 Apr 2024 16:22:32 GMT

hi @Arnold8 message support agent using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but are you activating eSIM or physical??

Re: Activation

BKNS27 — Mon, 08 Apr 2024 16:37:48 GMT

@Arnold8

I think if you are getting a white screen on the Apple App Store. Close it down and click on the App Store and do a search for Public Mobile.

Once the PM app is downloaded then login with your PM login email and password.

Re: Activation

Priority — Mon, 08 Apr 2024 17:14:47 GMT

If you just Ported in your number, the Code will still be going to the old SIM until the Port is complete.

Wait 90 mins and if your Port was successful, you'll get the code. Or put your old SIM back in, and if it still has service the code will be coming there until it loses service where it will than come to the new Public one.