topic Re: How Can I extend my temporary acct suspension in Get Support

How Can I extend my temporary acct suspension

Jahmez07 — Mon, 08 Apr 2024 06:22:58 GMT

I am currently in Japan for schooling and will be back in half a year, but my public mobile accts says my number and acct will be deleted in 90 days what can I do to prevent this? I have already skipped one subscription period and cant do it again.

Re: How Can I extend my temporary acct suspension

computergeek541 — Mon, 08 Apr 2024 06:22:42 GMT

@Jahmez07 wrote:
I am currently in Japan for schooling and will be back in half a year, but my public mobile accts says my number and acct will be deleted in 90 days what can I do to prevent this? I have already skipped one subscription period and cant do it again.

The only way to prevent the account from being closed would be to make a payment sufficient to renew the plan.

Re: How Can I extend my temporary acct suspension

Jahmez07 — Mon, 08 Apr 2024 13:57:36 GMT

Would there be any way to preserve my phone number from being deleted? Or to transfer to another service that can hold onto my phone number?

Re: How Can I extend my temporary acct suspension

DennyCrane — Mon, 08 Apr 2024 15:44:11 GMT

If the account gets deleted, you lose your number. If keeping your number is important to you, you'll need to reactivate for 30 days once every 90 days (and don't wait until day 90). If you want you can change to the cheapest $15 plan.