topic Re: Joined Saturday- not working in Get Support

Joined Saturday- not working

SarahJ1228 — Mon, 08 Apr 2024 14:47:10 GMT

Good morning,

I signed up on Saturday, chose to go the eSIM route as my iPhone XR is compatible. I can see the payment came out of my bank account. I still cannot use my phone for calls and I cannot receive any messages unless I am connected to wifi. I have opened a ticket and have not heard anything back as of this morning. Also when I log into my account I see this which doesn’t make sense as I just joined on Saturday….. any ideas?

Re: Joined Saturday- not working

TwitchyPuppy — Mon, 08 Apr 2024 14:51:45 GMT

Same here. Except that my account isn't on hold and 5G data works. But no calls and texts..

Re: Joined Saturday- not working

Handy1 — Mon, 08 Apr 2024 14:52:44 GMT

@SarahJ1228 Please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Joined Saturday- not working

TwitchyPuppy — Mon, 08 Apr 2024 14:54:53 GMT

OP said they already opened a ticket 🤣

Re: Joined Saturday- not working

SarahJ1228 — Mon, 08 Apr 2024 15:02:47 GMT

Thanks Handy1 - I did this Saturday. Just waiting for someone to reply with some assistance.

Re: Joined Saturday- not working

Handy1 — Mon, 08 Apr 2024 15:05:10 GMT

@SarahJ1228 Sorry so you already submitted ticket .

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Joined Saturday- not working

hairbag1 — Mon, 08 Apr 2024 15:05:31 GMT

@SarahJ1228 wrote:
Thanks Handy1 - I did this Saturday. Just waiting for someone to reply with some assistance.

Saturday huh ?...time to message 'em again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Joined Saturday- not working

BKNS27 — Mon, 08 Apr 2024 20:55:26 GMT

@SarahJ1228

I think this is a standard notice for renewal.

Check the shopping cart and see if it is your monthly top up. If it is just ignore the notice but confirm with a CS_Agent when they reply back to you.

Re: Joined Saturday- not working

SarahJ1228 — Mon, 08 Apr 2024 19:01:19 GMT

Received a response and my issue is now fixed. I now have data, sms and phone. The CS Agent said she had to activate my subscription….

Re: Joined Saturday- not working

computergeek541 — Mon, 08 Apr 2024 20:17:10 GMT

self solution removed