topic Re: HORRIBLE in Get Support

HORRIBLE

Cwerbo — Wed, 10 Apr 2024 19:25:42 GMT

Why isn’t there a SIMPLE way to contact support? Where do I message privately? This whole community thing is ridiculous.

Re: HORRIBLE

Handy1 — Mon, 08 Apr 2024 13:04:31 GMT

@Cwerbo You can use this direct link to message support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: HORRIBLE

hairbag1 — Mon, 08 Apr 2024 13:23:14 GMT

@Cwerbo

while you go through that ritual, give us a chance to try to resolve your concern, if possible. What seems to be your problem with your cell service today ?

Re: HORRIBLE

Meow — Mon, 08 Apr 2024 14:00:03 GMT

That is a way PM business model has been set up.

All questions are handled by customers like yourself and only account issues are handled by PM agent through Ticket (direct mail).

Re: HORRIBLE

hTideGnow — Mon, 08 Apr 2024 14:11:03 GMT

hi @Cwerbo all mobile carrier has community now, they hope to lower the ticket and help out the agent

but open ticket by ChatBot or direct message is easy, just give them 2 to 4 hours and usually issues will resolved then

Re: HORRIBLE

Bacsi — Mon, 08 Apr 2024 14:28:28 GMT

The link that Handy1 posted works, just use that.

Re: HORRIBLE

hairbag1 — Mon, 08 Apr 2024 14:31:08 GMT

@Bacsi wrote:
The link that Handy1 posted works, just use that.

It does work..but...sometimes (usually) we, in the Community can provide resolution alot faster than waiting for Customer Support to help. Unless it's an account related issue, we can likely help much faster.

Re: HORRIBLE

CS_Agent — Wed, 10 Apr 2024 19:21:04 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.