topic Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile in Get Support

SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

JB_8992 — Sun, 07 Apr 2024 21:48:32 GMT

Was able to get phone calls receiving and making, as well as data working after resetting the network in settings and restarting the phone. But SMS still does not work, I cannot send or receive, it says it was sent but no one gets anything and I cannot get anything from them.

It's a pixel 6a, in the message settings it says that the status is "setting up" still under RCS chats if that means anything important.

Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

hTideGnow — Sun, 07 Apr 2024 21:49:50 GMT

hi @JB_8992

not sure if system side issue with text after activation, many had same problem. Best to have agent to check and report us back

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

will13am — Sun, 07 Apr 2024 22:17:17 GMT

@JB_8992 , to get around this problem, disable RCS chat, force stop the message app, delete cache, reboot and then reenable RCS chat. This should resolve the problem. If deleting app cache does not resolve the issue with being stuck on setting up RCS chat, then uninstall the messages app and reinstall it.

Don't bother with messaging support. They really can't do anything about RCS chat issues. If the problem is with regular SMS, then support might be able to help.

Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

Dbomp — Sun, 07 Apr 2024 22:51:03 GMT

This is the exact same issue I'm having after moving over from Fido yesterday. There are many many posts about this issue over the past few days.. but I haven't seen anyone confirm a fix yet. Can anyone chime in if they found a fix?

Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

JB_8992 — Sun, 07 Apr 2024 23:03:32 GMT

Well good to know I am not the only one lol

I tried both of what @will13am suggested and that didn't work as well. I turned off the RCS to just use SMS and that wasn't working as well so it must be SMS related then. I submitted a ticket with support so hopefully they get back to me soon and I can pass on any information I get, if it's something that we can do ourselves.

Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

David1090 — Mon, 08 Apr 2024 12:30:43 GMT

I’m having the same problem. It’s been 3 days. I’m having big regrets switching to PM. I may have to switch back. This doesn’t looking like a good business model for Telus, if it doesn’t get fixed Telus home services will be gone.

Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

David1090 — Mon, 08 Apr 2024 12:44:32 GMT

You’re making the assumption it’s RCS when it’s not. RCS doesn’t apply to Apple.

Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

JB_8992 — Mon, 08 Apr 2024 12:57:59 GMT

I have a Pixel phone so it does have RCS

Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

Dbomp — Mon, 08 Apr 2024 14:15:52 GMT

Mine is working now! A service rep on here "reset my network" after confirming the port of my number was fine. He then instructed me to turn my phone off for 2 minutes.. and when i turned it back on it worked! About 30 mins later RCS chats started working too.

Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

JB_8992 — Mon, 08 Apr 2024 14:22:45 GMT

Awesome hopefully they'll get to me soon, I sent in a ticket yesterday afternoon. I am sure they have a whole list to go through.

Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

TwitchyPuppy — Mon, 08 Apr 2024 15:59:10 GMT

I noticed that too and yeah, a fix would be great! I can't wait to start using my work line 😅

Re: SMS/ Text messaging not working after porting/transferring over phone number from Virgin mobile

Lux99 — Thu, 24 Oct 2024 20:41:11 GMT

Were you able to find a resolution for this issue. I recently moved from Roger’s to PS and am having the same issue. I have an iPhone so any help would be appreciated. The support team is asking me to reset and restore my phone but that would erase everything on my phone. Any other options