topic Re: How to activate sim card in Get Support

How to activate sim card

ChrisStep1442 — Mon, 08 Apr 2024 00:16:40 GMT

I have an activation that keeps referring to esim without the option to select physical sim, I have been going in circles for that past 8 hours, support agent has not helped

Re: How to activate sim card

hTideGnow — Sun, 07 Apr 2024 23:54:00 GMT

hi @ChrisStep1442 which step you are at?? you are using the app ? if you pasted step 2 or 3, it is too late to make the change. If so, ask agent to help.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to activate sim card

Handy1 — Sun, 07 Apr 2024 23:57:35 GMT

@ChrisStep1442

submit ticket with support to fix . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437