topic Re: Not receiving texts in Get Support

Not receiving texts

ChrisfromPEI — Sun, 07 Apr 2024 23:35:07 GMT

Just ported over from bell this morning. Using iPhone 13, calls are fine

Texts are not coming in. Seem to be sending with bell SIM card still inserted.

Help

Re: Not receiving texts

Handy1 — Sun, 07 Apr 2024 23:39:48 GMT

@ChrisfromPEI Public mobile is struggling with new activations , best to constant support to help . Hope and pray it works . I can assure thou it’s not your phone the issues it’s a PM issues

submit ticket with support to fix . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving texts

ChrisfromPEI — Sun, 07 Apr 2024 23:42:37 GMT

The bottom support tab won’t let me sign in. Keeps timing out. Can’t receive texts,
Not a great start to my Public Mobile experience at all.

Re: Not receiving texts

Handy1 — Sun, 07 Apr 2024 23:55:56 GMT

@ChrisfromPEI The very bottom link I sent should work to send private message to agents . You are already logged into community so shouldn’t need to log in again . Click it and start to type message to the agents

Re: Not receiving texts

hTideGnow — Sun, 07 Apr 2024 23:57:45 GMT

hi @ChrisfromPEI don't use ChatBot then, message them using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving texts

Noogan — Mon, 08 Apr 2024 00:48:30 GMT

Chris I had the exact same issue yesterday, ported from Bell and sms and MMS didn't work. Checked my APN settings to verify, but after I opened up a ticket things started working within 12 hours.

Hope this helps

Re: Not receiving texts

Allie-PM — Mon, 08 Apr 2024 01:01:17 GMT

Switched from VM to PM too yesterday and having issues with texts and iMessages. It’s really frustrating.