topic International Calls no Longer Working in Get Support

International Calls no Longer Working

Lenlan — Sun, 07 Apr 2024 22:55:39 GMT

I've been trying to make a call to New Zealand. It's something I've done many times before. It sounds like they pick up and then hang up. They say they get 2 rings and then it stops. I've confirmed I have minutes available and New Zealand falls under these minutes. Any ideas?

Re: International Calls no Longer Working

Handy1 — Sun, 07 Apr 2024 22:58:12 GMT

@Lenlan well that shouldn’t happen , I’m sure it’s just another public mobile glitch . Maybe try rebooting your phone and hope and pray that it works . Fingers crossed 🤞

Re: International Calls no Longer Working

Lenlan — Sun, 07 Apr 2024 22:59:22 GMT

I've tried that and still no luck 😞

Re: International Calls no Longer Working

Dunkman — Sun, 07 Apr 2024 23:05:36 GMT

@Lenlan

Is domestic calling working fine? What about other New Zealand numbers?

Might also want to try a network reset of phone. Note: this will erase any saved Wifi passwords.

Re: International Calls no Longer Working

Hollister — Sun, 07 Apr 2024 23:06:14 GMT

@Lenlan

For the time being can you and the person you are calling in New Zealand use WhatsApp

Re: International Calls no Longer Working

Chalupa_Batman — Sun, 07 Apr 2024 23:07:27 GMT

I hate to put you through what will undoubtedly be a painful process but you should create a ticket to inform PM it's not working. They may be able to reset your network from there end and ask you to reboot your phone when it's completed on their end. And if there is a glitch after that still, it needs to be escalated.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

Re: International Calls no Longer Working

Lenlan — Sun, 07 Apr 2024 23:13:49 GMT

Yes we can chat via other means.

Re: International Calls no Longer Working

Lenlan — Sun, 07 Apr 2024 23:14:32 GMT

Domestic calling is fine. I'll try another NZ number and try a network reset.

Re: International Calls no Longer Working

Lenlan — Sun, 07 Apr 2024 23:15:39 GMT

Thanks. I have a couple more things to try, but will resort to this if needed.