topic Re: Cant send/receive text after porting number from Virgin to Public mobile in Get Support

Cant send/receive text after porting number from Virgin to Public mobile

Simonlauzon1978 — Sun, 07 Apr 2024 22:34:27 GMT

Hi, I am super frustrated! I ported my number over yesterday and noticed today that I cannot send or receive text messages. My Imessage and Facetime are always saying "An error occurred during activation" on the phone number and it wont activate. I have tried ALL the suggestions for getting this to work without any success! Please help!

Re: Cant send/receive text after porting number from Virgin to Public mobile

Handy1 — Sun, 07 Apr 2024 22:37:57 GMT

@Simonlauzon1978 Public mobile is struggling with new activations . Best to have them re fresh your account and hope and pay it works

submit ticket with support to fix . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cant send/receive text after porting number from Virgin to Public mobile

hTideGnow — Sun, 07 Apr 2024 22:45:18 GMT

hi @Simonlauzon1978

we are only customers here, so we are not sure if any issue with activation , we are not sure if system side issue with text after activation, but many had same problem. Best to have agent to check and report us back

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cant send/receive text after porting number from Virgin to Public mobile

Allie-PM — Mon, 08 Apr 2024 00:35:19 GMT

I just switched too from VM to PM and having the same issue. Calls are ok but text are not coming in. I’m super frustrated now. No actual number to call customer service, just chat. I regret now I switched.. might have to switch back if this issue is not resolved 😞