topic Is there anything wrong with CS? in Get Support

Is there anything wrong with CS?

Sofia_Barci — Mon, 08 Apr 2024 04:38:39 GMT

I messaged CS_Agent about a day ago and they haven’t responded yet. Are they off on the weekends?

Re: Is there anything wrong with CS?

hairbag1 — Sun, 07 Apr 2024 22:19:45 GMT

@Sofia_Barci

did you use that little orange bubble on lower right side of this page ?

Re: Is there anything wrong with CS?

Chalupa_Batman — Sun, 07 Apr 2024 22:20:08 GMT

Hello @Sofia_Barci

If you haven't heard back from a CS Agent, please go back into your mail box, drop down to SENT and then reply in that message asking for a follow up.

What issues are you having? Maybe we can help?

Re: Is there anything wrong with CS?

Handy1 — Sun, 07 Apr 2024 22:20:50 GMT

@Sofia_Barci No they work 7days a week 9am-10PM EST usually they reply in 1-2 hours but sometimes they can take up to 1-2 days . But

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Is there anything wrong with CS?

fixin — Sun, 07 Apr 2024 22:24:35 GMT

@Sofia_Barci - Some CS_Agents are at a peak. I haven't gotten a reply yet.

My reply hasn't gotten through to them yet about moving community accounts over. (Changing the godoflife20 email to something different than My Account - then link the fixin community account with My Account.)

Re: Is there anything wrong with CS?

Sofia_Barci — Sun, 07 Apr 2024 23:19:32 GMT

I sent two other follow-ups and nothing yet. No reply it’s been 24 hours. And I’m trying to activate a plan using esim. I have an iPhone 13 and it’s an esim device. However I’m receiving an error that my device is not esim compatible although it is.

Re: Is there anything wrong with CS?

Jedi1 — Mon, 08 Apr 2024 03:24:09 GMT

eSIM should work I would think, I did eSIM for multiple iPhones ranging from XR and newer in the fall. Hope you hear back soon.