topic Re: Number given was in use in Get Support

Number given was in use

ShivaAcharya — Sun, 07 Apr 2024 19:56:08 GMT

The number public mobile gave me was in use so I could not receive calls or texts. I also can not log in to my account (full access) to try and change the number. I also deleted the e sim thinking I could re download it easily. Please someone help I just want to get a refund now dealing with PM help is a headache. I also bought the plan maybe an hour ago.

Re: Number given was in use

Chalupa_Batman — Sun, 07 Apr 2024 19:06:31 GMT

Hello @ShivaAcharya This isn't the first time I've heard of this. Please contact a CS Agent.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

Re: Number given was in use

softech — Sun, 07 Apr 2024 19:08:23 GMT

@ShivaAcharya since you deleted the Sim, you need support to help Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Number given was in use

ShivaAcharya — Sun, 07 Apr 2024 19:10:26 GMT

How long do they usually take to reply?

Re: Number given was in use

softech — Sun, 07 Apr 2024 19:20:10 GMT

@ShivaAcharya usually within the day. But message them again if you don't hear anything in 4 hours

Re: Number given was in use

ShivaAcharya — Sun, 07 Apr 2024 19:23:28 GMT

Also would they be willing to give a refund or is there a no refund policy?